Software frequently asked questions:

My letters have lines going through them when I cut from WinCut 3.0 from within CorelDRAW.

Export your CorelDRAW file in an .AI (Adobe Illustrator) format with the following settings in the export options window: version 7 checked on; destination to PC checked on, and; simulate complex filled curves checked off. Doing this only once changes the default .AI export options, and in turn will make the WinCut macro perform correctly. If for any reason the settings in the CorelDRAW .AI export should change in the future, simply redo this procedure.


I connected my SummaCut via USB but the red ‚Äúactive connection‚ÄĚ light next to the port won‚Äôt stay on.

Unplug USB cable from your cutter. With your computer on, place the Summa Manuals & Drivers disc into your CD drive. (If the Auto Start window displays automatically, close the window) Turn the cutter on. Then reattach the USB cable. Windows will auto-recognize the cutter and start the ‚ÄúAdd Remove Hardware‚ÄĚ Wizard. Just follow the simple on-screen instructions to complete the plug-and-play USB installation.


When installing my software in Windows XP, I get the warning message ‚ÄúThis product has not passed Windows testing.‚ÄĚ

Choose ‚ÄúContinue Anyway‚ÄĚ. Our software has been tested internally and no Windows XP problems have yet to be reported.


How will I know if new software is available?

New versions of the software can be downloaded from the Support section of this Web site.


Why does my speed and pressure change when I send a job to the cutter?

Many sign and cutting programs can include speed and pressure settings in the plot data. That will override the current settings in the cutter. You can either disable the speed and pressure settings in your software, or simply be sure that the speed and pressure setting being sent by your software are the same as the settings you wish to use for that specific job.


MacSign doesn’t work anymore?

MacSign needs to be registered within 30 days. Go to Softeamweb.com. First register yourself as a user. Once registered, go back to Softeamweb.com, login and register your license. Note: the licence can only be registered if your Summa Cutter originally included a MacSign Cut version. The licence will not be accepted if an invalid serialnumber is used.


Where can I find Macsign?

MacSign Cut is included with every new Summa Cutter. In case of loss or damage, go to Softeamweb.com. First register yourself as a user. Once registered, go back to Softeamweb.com, login and go to the download section where you can find MacSign Cut for Summa users. See also MacSign Registration.


Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Customer support

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